Returns & Exchanges
At MOCA Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. Products must be in their original condition, unused, and with all original packaging to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
- 2.Prepare the Package
Securely pack the items in their original packaging and include a copy of your packing slip or the return authorization form.
- 3.Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
