Returns & Exchanges

At MOCA Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. Products must be in their original condition, unused, and with all original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging and include a copy of your packing slip or the return authorization form.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.