Frequently Asked Questions
Everything you need to know about shopping at MOCA Store
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.
How do I return an item?
MOCA Store offers a 30-day return policy. Simply visit our returns portal, enter your order number, and print your prepaid shipping label to return any unused items in their original packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's journey.
Are your products covered by a warranty?
Most of our electronic and home goods come with a 1-year limited manufacturer's warranty. Please check the specific product description for individual warranty details.
Do you offer international shipping?
Currently, MOCA Store ships to over 50 countries worldwide. International delivery times vary by destination and typically range from 7-14 business days.